At Metrohyp, we are committed to providing a fair and satisfactory experience for all users. This refund policy outlines the circumstances under which a refund may be issued.
Refunds may be issued in the following situations:
Order Cancellation: If an order is cancelled via the ticket system, the fund will be immediately refunded back to the user's wallet.
Non-delivery of service: If a freelancer fails to deliver a completed task or proof of completion within the agreed-upon timeframe.
Poor quality of service: If the delivered service does not meet the agreed-upon requirements or is of poor quality.
To request a refund, please follow these steps:
Contact Customer Support: Reach out to our Customer Support team via email at [email protected] or by creating a Ticket on the website.
Provide Refund Request Details: Clearly state the reason for the refund request, including the task ID, order ID, and any relevant details.
Refund Review and Processing: Our Customer Support team will review the refund request and process it within a reasonable timeframe.
Refunds will be processed within 5 working days after the refund request has been approved.
Refunds will be issued using the same payment method used for the initial transaction.
The refund amount will be the full or partial amount of the task payment, depending on the circumstances.
The following situations are not eligible for refunds:
Tasks that have been completed and delivered as agreed upon.
Tasks that have been cancelled by the freelancer.
By using the Metrohyp platform, you agree to this refund policy. If you have any questions or concerns, please don't hesitate to contact our Customer Support team.